Shipping & Returns
We can ship to any address in Australia. Shipping and handling is free for all purchases over $100 and $12 for any purchases under $100
Should you have any enquiries regarding shipping costs, please feel free to Contact us.
You may return most* new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Absolute Outdoors is happy to refund/exchange items due to a change of mind providing that the following criteria is met.
- Item is in good condition/unused - This includes all swing tags still attached and that packaging is present and in good condition. The item must be in re-saleable condition.
- Item is returned with a valid proof of purchase
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
*CLIMBING GEAR & FOOD - Please note: Unfortunately due to OH&S, duty of care and safety concerns we are NOT able to offer change of mind exchanges or refunds on climbing gear or food.